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Creating good customer service is not only good for keeping your sales in good shape and your customers happy, it’s also important for the next stage. What, there’s more?!?! Yes, there is, but we’ll get back to that.
Customer service is essential for keeping your customers, because no bussiness can survive on just one product, you will have to at least improve it once in a while so if your customers become unsatisfied next product will not have as large customer base. Make sure your customers can have their questions answered, their products fixed or replaced or whatever is necessary to keep yourself on their good side.